This report draws together CPRC’s consolidated insights into the common experiences of older people across essential and important consumer markets. It identifies the priority approaches for policymakers to take forward, to improve consumer outcomes and better ensure markets work for people.

The focus in this report is on the consumer policy dimensions of COVID-19, including access to essential products and services – encompassing energy, housing, telecommunications and financial services; access to important consumer protections; and the potential for greater harm when living our lives so pervasively online.

Providing a contemporary understanding of consumer vulnerability, this report looks at why regulators are focusing on this in regulatory design, and provides some lessons and opportunities for change.

Affordable, effective and quality care is essential to Australia’s ageing population and the growing number of older people choosing to age in place. This report offers a range of insights into the barriers experienced by older Australians and their carers in evaluating and accessing home care services.

This publication explores how Australians are increasingly relying upon online reviews when buying goods and services online.