The focus in this report is on the consumer policy dimensions of COVID-19, including access to essential products and services – encompassing energy, housing, telecommunications and financial services; access to important consumer protections; and the potential for greater harm when living our lives so pervasively online.

Providing a contemporary understanding of consumer vulnerability, this report looks at why regulators are focusing on this in regulatory design, and provides some lessons and opportunities for change.

Affordable, effective and quality care is essential to Australia’s ageing population and the growing number of older people choosing to age in place. This report offers a range of insights into the barriers experienced by older Australians and their carers in evaluating and accessing home care services.

This publication explores how Australians are increasingly relying upon online reviews when buying goods and services online.

The Fourth Industrial Revolution is here, and personal information is increasingly being collected and commodified while legislation fails to keep up. This report illustrates the bewildering volume and scope of data collected about consumers as they go about their daily lives.