Ensuring low-income consumers receive concessions is direct cost-of-living support to improve affordability of energy bills. This report highlights the gap between those eligible for an energy concession and those receiving this concession on their energy bills.

The systemic barriers and challenges facing Aboriginal Victorians examined in this report represent an extension of long-term barriers and systemic discrimination that perpetuate cycles of disadvantage and disempowerment among Aboriginal people in Victoria. The report authors argue that greater connection between elements of the private rental sector may assist in Aboriginal Victorians to feel more...

This report explores laws that ban or restrict unfair practices across Europe, United States, United Kingdom and Singapore and the lessons that Australia can learn from them. It also outlines the elements that Australia could consider when implementing an effective unfair trading prohibition.

Whole industries now exist to 'hack' marketing funnels. Teams of experts experiment to get that extra person to subscribe or to add one more thing to the cart. This report looks at what current trends in web and app design mean for consumers, and finds that Australian consumers are having their choices and experience manipulated...

For the purposes of this report, the authors refer to the term 'digital checkout' as the process of a consumer engaging in a transaction (paid or otherwise) to access or procure a product or service online. This report argues that the challenge for consumer policy is ensuring that consumer protection frameworks can respond effectively to...