This two-part report offers insights for policy-makers on changing the expectations and experiences of Australian consumers, as well as what market governance might look like when a wellbeing approach is applied.

This report examines the reliance Australian consumers have on data-driven technologies and digital marketplaces, and explores how this reliance has evolved since 2018. The report also sets out the key consumer policy implications the research results pose – and what can be done by market stewards to ensure consumers interests are promoted in digital marketplaces.

This survey of 1,000 consumers conducted from March – April 2020 confirms that Australians expect more from industry and government when it comes to protecting them from risks posed by the collection, sharing and use of their personal information.

This report provides a summary of the findings from a collaborative research project between RMIT’s Behavioural Business Lab and the Consumer Policy Research Centre. This research has produced unique empirical data about the value of service quality and how it affects consumer choice in the context of the Victorian retail energy market.

This report draws together CPRC’s consolidated insights into the common experiences of older people across essential and important consumer markets. It identifies the priority approaches for policymakers to take forward, to improve consumer outcomes and better ensure markets work for people.