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|Exploring regulatory approaches to consumer vulnerability||1.43 MB|
This report examines the opportunities and benefits of different approaches to address consumer vulnerability in regulated markets. It seeks to learn from different experiences and approaches in Australia and internationally.
The report provides a contemporary understanding of consumer vulnerability, looks at why regulators are focusing on this in regulatory design, and provides some lessons and opportunities for change.
Importantly, the report recognises that understanding the lived experience of consumers in markets is key to delivering effective regulatory responses to vulnerabilities. The report gives an up-to-date snapshot of the lived experience of consumer vulnerability. For example: