As gas demand declines, consumers who remain on the gas network face mounting costs and risks without a clear government-led plan for the future of gas networks. This report outlines evidence that gas consumers face significant risks, because efficient electric appliances are a better choice for Australia from all perspectives. It provides six recommendations.

This report recommends a new national partnership across all levels of government to plan the consumer energy transition so that all households can decarbonise and to ensure that the last households to electrify are the ones that choose to wait, not those who couldn’t afford to.

Energy Consumers Australia commissioned The Insight Centre to investigate the key elements to running a successful energy campaign for consumers and to develop key principles for effective communication to energy consumers. This report includes a review of existing audience research, the broader communications landscape, and learnings from international energy-related campaigns.

This report provides insights on the impact of regulation and policy reform implemented by the Victorian government in relation to energy issues reported by callers to Consumer Action’s National Debt Helpline.

ACIL Allen Consulting (ACIL Allen) was engaged by the Energy Consumers Australia to develop a strategic framework to support policy-makers to consider the range of tools and services needed by different Australian households to effectively manage their energy bills.