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Rating tools

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Quality rating
Five star ratings
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Rating tools help people choose between products or services. Ratings can be issued by accredited bodies such as in the construction industry (green star building ratings), media classification schemes, healthy food ratings, childcare, aged care, energy products, water efficiency, car safety, etc.

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Report

Australia's aged care system: the quality of care experience and community expectations


This research paper highlights the need for comprehensive change in aged care and the Australian community’s strong commitment to achieve it.
Guide

2020 National Quality Standard assessment and rating instrument


The purpose of the National Quality Standard Assessment and Rating Instrument is to assist authorised officers to record the assessment and rating of services against the National Quality Standard.
Report

Aged care reforms: projecting future impacts


Understanding how potential reforms might impact on the operations of the sector, its workforce and required levels of funding are important parts of the overall picture of the future of aged care in Australia. With that in mind, the Royal Commission asked Deloitte Access Economics to develop this detailed economic scenario model of the aged...
Report

Quality improvement research project


This report presents findings from the three phase, mixed-methods Quality Improvement Research Project, which investigated the characteristics and internal processes of quality improvement in long day care (LDC) services. The findings reinforce the importance of leadership at all levels of service provision.
Report

How Australian residential aged care staffing levels compare with international and national benchmarks


The Centre for Health Service Development, at the University of Wollongong, was commissioned by the Royal Commission into Aged Care Quality and Safety to undertake this analysis of international and national staffing profiles for residential aged care services, in order to better understand how staffing can be improved in Australia.