This article describes how librarians at the University of New Mexico collaborated with vendors to embed proactive chat in databases, detailing the process, technical glitches and use trends.

Libraries are an essential part of our education system. They play a key role in the development of the nation’s capacity by contributing to student learning experiences. These students then go on to power the economy and reshape our world. This paper has been prepared to report on the efforts of the Council of Australian...

This report was commissioned in response to the growing trend of commercial acquisition of critical infrastructure in academic institutions. It is intended to provide a comprehensive look at the current players in this arena, their strategies and potential actions, and the implications of these on the operations of our libraries and home institutions.

The objective of this project is to determine how improvements to repository infrastructure can be made across the sector to increase the findability, accessibility, interoperability and re-usability (FAIR) of Australian-funded research outputs.

As libraries move away from a collections model in which libraries measure their success by how large their collections are, this report puts a framework around library services, explores emerging patterns in different institutional settings, and gauges the importance of these services areas—now and for the future—according to surveyed library directors.