This ANZSOG submission calls for the APS to take advantage of the growth of data, better recognise the role of states, not-for-profits and the private sector in service delivery, and change its understanding of integrity.

BETA partnered with the Department of Social Services (DSS) to develop and tests ways to encourage greater survey completion rates. DSS conducts a survey seeking client feedback on the outcomes they have experienced as a result of services delivered by grant funded organisations.

New research showed a professional cadre of public servants who prefer to consult with each other over the general public.

Three years ago, the Chilean government launched Laboratorio de Gobiernowith a strategic priority to build innovation capacity and enable innovation in Chile’s public sector. As part of this, the lab developed a practice-based capacity building programme called Experimenta.

This review concluded that the Department of the Prime Minister and Cabinet should strengthen the high-level governance of its protective security responsibilities, and demand a more robust security culture in the organisation.