This report assesses how effectively Queensland Corrective Services plans for and facilitates the rehabilitation and reintegration of prisoners in custody. It finds a more effective delivery model for case management is needed and makes five recommendations for improvement.

This report provides analysis and insights on data collected through Safe and Equal’s 2025 Demand and Capacity survey for Victoria. The data collection is focused on gathering an overall picture of demand for specialist family violence services and case management support. The report finds services are operating and directing resources mostly towards crisis response.

Many human services systems across Australia and internationally have introduced navigation roles to support people to navigate to and access services. Currently in Australia there is no agreed definition of a system navigator. This paper outlines the role of a navigator and provides short, medium and long-term recommendations for improving system navigation.

This report details the findings of an audit of a child protection case management system used by the Western Australian Department of Communities. The audit found weaknesses that risk the confidentiality, integrity and availability of the system. It recommends Communities take steps to better protect Assist and its information pending the implementation of a new...

An evaluation of a program supporting women in custody who have children involved in the child protection system. Under the program, child protection caseworkers are ‘co-located’ in NSW correctional centres. The program was found to be a well-designed, beneficial and much needed initiative with some improvements noted.