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Complaints

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Complaints
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Briefing paper

Parliamentary Workplace Standards and Integrity Bill 2024


The Parliamentary Workplace Standards and Integrity Bill 2024 aims to reform the way allegations of bullying and harassment against Members of the Victorian Parliament are handled. This Bill Brief outlines the context that led to the changes proposed by the Bill and provides an overview of key sections of the Bill. It also outlines some...
Report

Independent Review of the Food and Grocery Code of Conduct: final report


The purpose of the Food and Grocery Code of Conduct is to address harmful practices in the grocery industry stemming from an imbalance of bargaining power between supermarkets and their suppliers. This final report makes 11 recommendations for improving the code, including making it mandatory.
Report

Management of complaints by the National Disability Insurance Agency


The objective of this audit was to assess the effectiveness of the National Disability Insurance Agency’s (NDIA’s) management of complaints.
Report

User experiences of reporting dating app facilitated sexual violence to dating platforms


The authors of this report argue that implementing appropriate responses to reports of dating app facilitated sexual violence is important not only for supporting victim-survivors to recover from victimisation, but also for ensuring that victim-survivors of these behaviours choose to report again if they are revictimised.
Submission

Telecommunications Industry Ombudsman submission to the Commonwealth Department of the Treasury: consultation on ACCC's regulatory reform recommendations


In this submission to Treasury, the Telecommunications Industry Ombudsman makes the case to lead world-first Ombudsman service for digital platform complaints.