This evaluation assessed whether SMS reminders could improve timely income reporting among recipients of Newstart and Youth Allowance. A randomised controlled trial tested six SMS message types based on behavioural insights. Sending any SMS significantly increased on-time reporting and reduced payment cancellations, highlighting the effectiveness of simple, low-cost digital nudges in service delivery.

This study assessed whether women and minorities are discriminated against in the early stages of the recruitment process for senior positions in the Australian Public Service (APS).