For organisations which choose to incorporate social media elements into their online presence, this report provides material to inform that choice and guide the structural decisions which follow from it. It highlights the importance of understanding both the social and technological aspects of social media, and ofaddressing them in developing and managing social media websites...

As a political tool the internet is neither top down nor bottom up, argues Mark Bahnisch in this review of Matthew Hindman's The Myth of Digital Democracy. Although there are many other interesting questions scholars and commentators could be asking about the impact of the internet on society and culture, a lot of the debate...