Increasing productivity by moving people from welfare to employment is a priority for the Australian Government. This report considers the complex issues of helping those marginalised from the labour market into employment.

Case studies of innovative intermediaries illustrate that both demand and supply factors must feature in order to provide successful assistance to disadvantaged job seekers. Strategies used include networking, adapting to changing conditions and reinventing themselves to fill gaps in the provision of support. Vocational education and training, often touted as an ideal pathway into employment for disadvantaged groups, is described by these intermediaries as inert in the absence of social and economic support.