Australians of all ages are engaging with gaming to relax, learn or connect with friends, but common design features can leave players worse-off – 95% of Australian adult gamers encounter manipulative design practices in digital games, leading to financial losses and emotional distress. The report makes 9 recommendations to protect vulnerable players, improve consumer protection...

This report explores the current state of consumer complaints data publication by Australian regulators, the benefits of public reporting complaints, the best practices for publishing consumer complaints data and assessments and recommendations for Australian regulators.

While subscribing to services is often quick and easy, cancelling these subscriptions can be a frustrating and time-consuming process. This report explores: the impact of subscription traps on Australian consumers, harmful subscription tactics, commendable subscription tactics, and solutions to address this growing issue.

Many Australians have lost trust in the telecommunications industry’s ability to resolve issues. Too few raise complaints and even fewer use free, independent dispute resolution services. This paper investigates who experiences challenges with telco services in Australia and what the complaint experience is like for them.

As the privacy reform debate continues in Australia, a familiar concern about the burden of regulation on businesses rings through various consultation processes. But a crucial question often goes unasked - what is it costing Australian consumers? This report explains the hidden burden of privacy management on Australian consumers and gives recommendations for reforms and...