Technological forms of exclusion are a reality for significant segments of the UK population and can reinforce and deepen existing disadvantages, according to this report. It offers policy recommendations and describes ways in which digital inclusion research can be improved.

This study was commissioned to investigate the extent to which social exclusion and digital exclusion coincide; exploring the questions 'do people who suffer significant social disadvantage also suffer digital exclusion? And if so what are the key social drivers that contribute to digital exclusion?' This project was led by the Oxford Internet Institute, in partnership with the Office for National Statistics and Office of Communications (Ofcom). A framework has been developed which was applied to surveys data from 2007 across the 3 partner organisations. The results of the survey will help to inform digital inclusion policy and actions.