Consumers themselves have identified their experience with residential aged care as critical to support informed choice (COTA Australia 2018). Since 2017, the former Australian Aged Care Quality Agency (AACQA) and its successor, the Aged Care Quality and Safety Commission (the Commission), have conducted consumer experience surveys of residents in residential aged care services (RACSs), in conjunction with regulatory audits. Survey results for each service are published on the Commission’s website (ACQSC 2019d).
This report summarises the combined 2017–18 and 2018–19 survey results and, through analysis, seeks to identify factors associated with positive responses.
The report has 3 parts:
- context and background (Chapter 1), and a summary of the methods and measures used (Chapter 2).
- results obtained from the analysis. Raw descriptive results are presented in Chapter 3, and results from a regression model, where the confounding effect of variables is taken into account, are presented in Chapter 4.
- interpretation and implications of the new results (Chapters 5 and 6).
Appendixes provide further information about the CER questions (Appendix A), detailed methods (Appendix B) and detailed results (Appendixes C and D).