This final inquiry report focuses on:

• procurement matters at Services Australia and the National Disability Insurance Agency (NDIA) contained in or related to the Independent Review of Services Australia and NDIA Procurement and Contracting (the 'Watt Review'), and
• the conduct of entities or persons involved in the activities considered by the Watt Review, including issues of culture and probity.

The focus of the Committee in the latter part of the inquiry, discussed in this final report, was the procurement of the PACE system by NDIA from the IT company, Salesforce. The PACE system replaced NDIA’s previous customer relationship platform to improve its management of the interactions between participants, staff and partners in the scheme.

Key recommendations:

• The Committee recommends that the National Disability Insurance Agency provides it with a detailed update on its own internal investigations into matters arising from the Watt Review, and its subsequent actions, at six months and again at 12 months from the date of this report.
• The Committee recommends that the National Disability Insurance Agency updates it on the continuing implementation of the PACE system, including an assessment of value for money, productivity, user experience, and improved outcomes, at six months and again at 12 months from the date of this report.
• The Committee recommends that the Department of Finance and the Digital Transformation Agency take appropriate action to understand the extent to which inappropriate cultivation of Commonwealth officials may be occurring as a result of hospitality and gifts by major ICT vendors.