In preparing this guide, the NSW Behavioural Insights Unit partnered with a NSW Government frontline agency to understand how their staff currently interact with customers in distress, and where behavioural insights could be used to improve their response.

This report aims to identify key behavioural drivers and barriers for engaging in voluntary, behaviour-based offender programs and to understand the behavioural characteristics and experiences of unsupervised offenders and what impacts their motivation and likelihood to engage in future support.

This report showcases the BIU's major projects since the last report in 2016, and sets out some of the lessons learned along the way.

This report provides an update of policy achievements in New South Wales that draw on the Behavioural Insights (BI) approach. BI draws on the behavioural sciences to help us understand how people act and make decisions in everyday life — ways that are often different from those assumed in standard economic models.

This document focuses only on behavioural interventions, not structural changes or policies, such as flexible working arrangements, return-to-work options, cadetships and targeted positions.