Public servants and the general public should be able to have confidence that public service appointments are made based on merit. This report seeks to address specific problems arising in two recent recruitment processes, as well as making recommendations for system-wide change to bolster the...

Given the inevitable growth of virtual and hybrid services in the context of place-based service delivery, this report argues that future government initiatives should consider how virtual services can be included in the design and how they are integrated and interact with face-to-face components.

This report makes 19 recommendations to bring grants administration into line with best practice. In addition to feedback from 26 stakeholder groups, the review considered grants administration guidelines from comparable jurisdictions, best practice risk assessment and assurance frameworks, and the existing New South Wales policy...

This paper was commissioned to better understand how service mapping can support decision-making related to human services but focussed on services accessed by people with disability.

Dave Owens, former Deputy Commissioner of NSW Police, and Professor Mary O’Kane, Independent Planning Commission Chair and former NSW Chief Scientist and Engineer, led this six-month inquiry, which reviewed the causes of, preparation for, and response to the 2019-20 bushfires.