This report sets out the panel's 11 recommendations on the future of employment services. The panel recommends service delivery to be grounded in digital and supported with face-to-face services for those who need them. They recommend a more user friendly and personalised new system, built on trust that empowers users.

This discussion paper sets out key issues to be considered in the design of a future employment services model. The Employment Services Expert Advisory Panel, national and international research, and user-centred design with users, including job seekers, employers and employment services providers, have also informed this document.