This review draws on a survey of professionals working in and with federal agencies to develop a more comprehensive understanding of how the government uses analytics, the outcomes of these efforts, and the challenges agencies face in their work to further develop analytical capabilities.

The most significant challenges facing public administration today include the isolation of public servants, the rigidity of the administrative and regulatory systems in which they operate, and the lack of opportunity to develop relevant and emerging competencies. This report is intended to initiate a dialog on how to integrate agile governance principles into curricula.

In almost the blink of an eye, the COVID-19 pandemic changed shopping, dining, socialising, travel, and the world of work. This report chronicles changes in modern office work arrangements across government agencies and private sector companies in response to the pandemic. The report identifies challenges facing both workers and their organisations, and outlines the recognised...

Governments and societies continue to face the unforeseen and unprecedented challenges of responding to and recovering from the COVID-19 pandemic. In this report, the authors—renowned experts on governance at all levels—step back to understand how governments have operated in developing strategies and programs to address these global and societal challenges.

Federal agencies routinely issue guidance documents to announce policy statements and to clarify the meaning of existing statutes and regulations. This report provides a roadmap for the government to improve the creation and management of agency guidance documents by fostering a more citizen-driven process.