IBM Center for the Business of Government


Collaborative networks: the next frontier in data driven management

This report aims to provide guidance on how governments can work with each other and with partners to address complex, boundary-spanning problems such as poverty, homelessness, hunger and climate change, by bringing together organisations to address complex client needs that could not be served by...

Optimizing analytics for policymaking and governance

This review draws on a survey of professionals working in and with federal agencies to develop a more comprehensive understanding of how the government uses analytics, the outcomes of these efforts, and the challenges agencies face in their work to further develop analytical capabilities.

Agile government: the role of public affairs education

The most significant challenges facing public administration today include the isolation of public servants, the rigidity of the administrative and regulatory systems in which they operate, and the lack of opportunity to develop relevant and emerging competencies. This report is intended to initiate a dialog...

The age of remote work: how COVID-19 transformed organizations in real time

In almost the blink of an eye, the COVID-19 pandemic changed shopping, dining, socialising, travel, and the world of work. This report chronicles changes in modern office work arrangements across government agencies and private sector companies in response to the pandemic. The report identifies challenges...

Managing the next crisis: twelve principles for dealing with viral uncertainty

Governments and societies continue to face the unforeseen and unprecedented challenges of responding to and recovering from the COVID-19 pandemic. In this report, the authors—renowned experts on governance at all levels—step back to understand how governments have operated in developing strategies and programs to address...