A new code that sets new standards and clearer expectations for service, integrity and accountability across the entire banking industry. It provides customers with safeguards that are not set out in law and includes new provisions offering greater protection for small businesses, guarantors and vulnerable customers. At its centre is an expanded definition for small...

The Consumer Data Right (CDR) gives consumers the right to share their data between service providers of their own choosing. July 2024 marks 4 years since Australia’s Consumer Data Right was launched. Disappointingly, this report finds that overall customer engagement with the CDR has been low, and CDR-enabled innovation has struggled to resonate with consumers.

Deloitte Access Economics was engaged to explore the factors that motivate consumer choices in retail banking. This report uses new evidence from a nationally representative survey of Australian retail banking consumers to understand the underlying preferences driving consumer choices over banks throughout a customer’s relationship to their bank.