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Organisation

Department of Customer Service (NSW)

Owning Institution:
Guide

AI agent usage and deployment guidance


This guide supports New South Wales (NSW) government agencies to safely and responsibly use agentic artificial intelligence (AI). It helps NSW agencies know what to consider when developing policies, assurance processes and implementing AI agents. It also includes roles and responsibilities, use case screening, and checklists for pilots and production.
Report

Have your say: social media use and impacts


Revealing widespread community concerns about the impact of social media on children, young people, and broader society, this survey report finds that 87 per cent of respondents support implementing age restrictions for social media use, with 16 being the most suggested minimum age.
Strategy

Aboriginal customer engagement strategy 2021-2025


This strategy aims to support and meet the needs of Aboriginal people who interact with NSW Customer Service, and to create a culturally-safe environment to expand Aboriginal customer engagement.
Report

Boarding Houses Act 2012: statutory review


This report presents the joint findings of the review of the Boarding Houses Act 2012 (the Act), a significant legislative reform that was introduced in response to concerns about the safety and well-being of residents living in boarding houses in NSW.
Media release

Funding boost and new emergency measures to protect tenancies


Residential tenants and landlords facing financial hardship due to COVID-19 will receive increased support and greater certainty from the NSW Government's new temporary rental support measures announced today. Initiative: Eviction moratorium Initiative: Rent relief

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