This report provides a snapshot of what is a much larger issue in realising best practice, person-centred care in hospitals. It indicates that more can be done to realise person-centred care, especially for patients with complex healthcare needs.

The rapid uptake of telehealth in Australia during the pandemic has been life-changing for many patients. This report is intended to contribute to health system decisions, design, implementation and evaluation of telehealth to maximise the benefits, avoid the pitfalls, and encourage equitable access.