This report of an online survey on the experiences of people with disability using taxi services provides clear evidence that the point-to-point transport network is not meeting the needs of its users, and that industry practices are in fact, are actively discouraging people with disability...

This report provides a snapshot of what is a much larger issue in realising best practice, person-centred care in hospitals. It indicates that more can be done to realise person-centred care, especially for patients with complex healthcare needs.