Over many years, the Commonwealth Ombudsman (the Ombudsman), Inspector-General of Taxation/Taxation Ombudsman (IGTO) and other oversight agencies have made observations and recommendations on best practices for telling people they have a debt to repay and working with them to arrange repayment of the debt. While time may pass, the general principles remain valid. Agencies should...

The Inspector-General of Taxation and Taxation Ombudsman (IGTO) commenced this review to maintain community confidence in the administration of the tax system after serious allegations were made about the Australian Taxation Office’s (ATO) inappropriate use of garnishee notices on small businesses. These allegations were made by both a current and former ATO officer on the...