Organisation

Commonwealth Ombudsman's Office

Owning Institution:
Guide

Automated decision-making better practice guide

Technological advances have made it easier for agencies to make automated decisions. However, it is well recognised that automated systems have the potential to significantly impact the rights and privacy of individuals.
Report

Bupa health insurance hospital policy changes

This report discusses the detrimental impacts of the changes on consumers, particularly those in regional Australia. The report also considers the appropriateness of communications that Bupa provided to policyholders about the changes.
Report

Administration of reviews under the National Disability Insurance Scheme Act 2013

This report is based on information extracted from complaint investigations, stakeholder feedback, briefings provided by the NDIA, and the legislation, policy and procedural guidance relevant to the administration of reviews under the National Disability Insurance Scheme Act 2013.
Report

Centrelink’s automated debt raising and recovery system

Since the initial rollout of the OCI, the Commonwealth Ombudsman’s office has received many complaints from people who have incurred debts under the OCI. This report examines our concerns with the implementation of the OCI, using complaints we investigated as case study examples.
Report

2016 State of the health funds report

Summary: The information used in the report in order to compare health funds is based on data collected for regulatory purposes. This information is the most appropriate, independent and reliable data available. The report is intended to help you to decide which health funds to...