This report was prepared in response to the investigation of a complaint made by an individual about his experience with the Department of Home Affairs in relation to their visa. The investigation found that an unlawful decision was made by an automated process. 

The report makes six recommendations in relation to the case and notes the wider lessons for the Australian Public Service (APS).

The recommendation to review processes to determine whether there are sufficient safeguards covering the use of automated decision-making is considered to be relevant across the APS. The report suggests that agencies need to be willing to consider that an automated output could be wrong and to be prepared to check that output if there is a serious question about it.