An investigation into the actions of Services Australia and the Department of Social Services to address an ongoing issue of non-compliance with the law in relation to child support. At the time of finalising the report, Services Australia remains knowingly non-compliant with the law, six years after the issue was first identified. The report provides...

This report was prepared in response to the investigation of a complaint made by an individual about his experience with the Department of Home Affairs in relation to their visa. The investigation found that an unlawful decision was made by an automated process. The report notes the wider lessons for the Australian Public Service.

An independent assurance review of the Targeted Compliance Framework (TCF) examined the TCF against operational policy, business rules and IT. The review makes a number of findings and recommendations, including some urgent actions and longer-term improvements. It finds that the system needs to be strengthened to ensure it operates as intended.

This report investigated whether the Department of Employment and Workplace Relations and Services Australia cancelled job seekers’ income support in a lawful manner by using automated processes and the safeguards they established to ensure future cancellation decisions are lawful, fair and reasonable. It found that the agencies’ cancellation of income support was not lawful and...

This scoping review examines the most recent studies investigating the experiences and challenges of students with disability in Australian universities. The review identifies and summarises five themes: disclosure of disability, student experiences with disability support services, student experiences with academic staff, reasonable adjustments and the physical environment. It finds compliance with the mandates of disability...