This report sets out seven lessons from past programs of digital transformation in public services in the United Kingdom, based on engagement with digital specialists, front-line public sector workers, senior civil servants and those outside the public sector working in or alongside services. It concludes with a framework of key success factors in digital transformation...

Victorian local government is navigating a rapid but uneven technological transition where individual adoption of artificial intelligence (AI) is outpacing organisational response in many councils. The sector has genuine capability emerging at one end of the spectrum and real gaps at the other. This report presents a sector-wide baseline of AI adoption across Victorian local...

The framework for Australian Government agencies supports decision makers to understand the wider impacts – including the intended and potentially unintended effects – of a policy proposal and make evidence‑based decisions considering trade‑offs. It outlines the best practice approaches and requirements for conducting impact analysis (IA) and developing IA products to inform decision making.

This report details the findings of an evaluation of the Australian Public Service Reform program 2022–2025. The evaluation found the program had successfully embedded foundations for ongoing reform and delivered tangible results. Positive changes across domains such as integrity, public satisfaction with services and public service capability were reported.

Priority Reform Three is about making all government institutions accountable for Closing the Gap, culturally safe, and responsive to the needs of Aboriginal and Torres Strait Islander people. This guide draws on case studies of good practice, provides practical advice to support public servants and highlights six examples of change underway across government.