This audit assessed the Australian Customs and Border Protection Service's administration of the Tariff Concession System. Audit objective and criteria The objective of the audit was to assess the Australian Customs and Border Protection Service's administration of the Tariff Concession System. To form a conclusion against the objective, the audit adopted the following high-level criteria...

This audit examined the effectiveness of the administration of the Ethanol Production Grants Program (EPGP). Objective, criteria and scope The objective of the audit was to examine the effectiveness of Industry’s administration of the EPGP, including relevant advice on policy development. To form a conclusion against the objective, the following high level audit criteria were...

The objective of the audit was to assess the effectiveness of the design and conduct of the third and fourth funding rounds of the Regional Development Australia Fund. The scope of the audit included the processes by which proposals were sought and assessed and successful projects were approved for funding. The audit criteria reflected the...

The objective of the audit was to assess how effectively and efficiently the ATO managed contact centres as part of its overall service delivery strategy. To form an opinion against the audit objective, the ANAO adopted the following high-level criteria: contact centres are effectively integrated with other ATO client communication channels, such as the online...

This audit assessed the effectiveness of the Australian Taxation Office’s administration of annual compliance arrangements with large corporate taxpayers. Audit objective and criteria To form a conclusion against this objective, the ANAO adopted the following high-level criteria: the governance arrangements for ACAs are well planned and effective; there are sound processes for identifying entities to...