This report critically examines the Victorian energy consumer protection framework contained in legislative and regulatory instruments.

A 2014 decision by the Australian Energy Market Commission (AEMC) obliges electricity distributors in the National Electricity Market (NEM) to develop new electricity tariffs. These tariffs must be cost reflective – that is, the prices distributors charge must reflect “the efficient costs of providing network services to each consumer.”

About the report: This report brings together the high level learning from the Consumer Engagement in Energy Networks: Innovations & Challenges forum on 3 June 2014. The forum aimed to assist energy network businesses in Australia, to develop their consumer engagement strategies as part of their price reset process. The forum brought together experts from...

This report explores the policies and practices of utility providers, and the legal and operational framework as it applies to victims of domestic violence with utility debts, specifically where domestic abuse leads to a breakdown of a household and victims are at a point of crisis.

Natural gas in Victoria is the main source of energy for residential heating, cooking, and hot water. Our use of gas has been built on a history of plentiful supply and relatively low and stable prices. However, the construction of export facilities in Queensland will link Australia’s eastern gas market to the international market for...