Susan Lambert

Susan Lambert, associate professor at the School of Social Service Administration, is one of the few researchers focusing on the "work" side of work-life issues, primarily studying low-skilled, hourly jobs. Central to her research - which has received funding from the Ford Foundation, Annie E. Casey Foundation, and the Russell Sage Foundation - is examining whether it is possible to create a better model of work for both hourly low-wage employees and employers. This is especially important at a time when employers are shifting risk from the market onto employees, subsequently undermining workers' ability to access social benefits such as health insurance, unemployment insurance, and paid leave.
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Susan J. Lambert

Stable scheduling increases productivity and sales

Many workers in today’s hourly jobs face schedules that create instability in multiple ways, from inconsistent hours and short notice to schedules decided with little employee input (Boushey & Ansel, 2016; Clawson & Gerstel, 2014; Lambert et al., 2014; McCrate, 2017; Williams & Boushey, 2010)...
Briefing paper

Uncertainty by the hour

Technology has made work ever-present. Cell-phones tether salaried workers to endless 24/7 workweeks, caffeinated by Starbucks baristas who are among the millions of workers scrambling for hours with head-spinning erratic schedules. The nature of work has changed for all of us. And for the majority...

Precarious work schedules among early-career workers in the US: a national snapshot

This research brief presents an overview of work schedules among a representative sample of early-career adults (26 to 32 years old) in the United States. Based on an analysis of new items included in the National Longitudinal Survey of Youth 1997 (NLSY97), the brief describes...