Breanna Wright

Alternate Name:
Breanna K. Wright, Breanna Kaitlin Wright

Citizen perspectives on public services during life events: final report

This report details an analysis of the Citizen Experience Survey - a regular, national survey measuring public satisfaction, trust and experiences with Australian public services.

Inspire for better communications: achieving compliance is all in the framing

Recognised as the first model of behaviour change specifically designed to help public administrators, BehaviourWorks’ INSPIRE framework is based on a simple mnemonic that describes seven of the most powerful techniques: implementation intentions, norms, salience, procedural justice, incentives, reputation and credibility and ease.