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Ben Thurman

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Report

Digitally kind: bridging the gaps between digital policy, process and practice to improve outcomes

The use of digital technology has increased rapidly over the last decade and intensified further since the COVID-19 pandemic. This resource is designed as a starting point to open up conversations for organisations, and to give an overview of a range of technical, social and...
Report

The courage to be kind: reflecting on the role of kindness in the healthcare response to COVID-19

This report draws on a series of reflective conversations, conducted between April and September 2020 with five medics working in different parts of NHS Scotland. The conversations reflected on what can be achieved when united by a common purpose, and when work is underpinned by...
Report

COVID-19 and Communities Listening Project: a shared response

This report considers how organisations and communities across the United Kingdom adapted and responded to the emergency phase of the COVID-19 pandemic.
Report

The practice of kindness: learning from the Kindness Innovation Network and North Ayrshire

This publication brings together practical examples of things that can be done to create the conditions for kindness. It also highlights the barriers to relationships within organisations, and posits kindness as a radical concept that demands challenging the systems and structures that currently govern our...
Report

Quantifying kindness, public engagement and place: experiences of people in the UK and Ireland

This report presents findings from the first ever quantitative survey on kindness in communities and public services. The data reveals a reassuring and yet complex picture of kindness in the UK and Ireland, with generally high levels of kindness reported, but at the same time...