Person

Sarah Nickson

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Report

Decision making in a crisis

The coronavirus pandemic required the UK government to take high-stakes decisions under conditions that make good policy making hard. This report examines three key groups of decisions made by the government in its early response to the pandemic: the economic support package, the commitment to...
Report

Government outsourcing: when and how to bring public services back into government hands

This report identifies four circumstances in which governments should consider returning a service to the public sector: an unhealthy or uncompetitive market; the need for flexibility to make changes to the service; a lack of government commercial skills to manage an outsourced contract successfully; or...
Policy report

Government outsourcing: what has worked and what needs reform?

The role of external suppliers in delivering services to the public and to government has been expanded significantly over the past forty years. This report assesses where outsourcing has worked and where it has not, and why, and makes recommendations on how to improve the...