In this report, the authors conclude that an entirely new, comprehensive Ombudsman scheme for digital platform complaints is not a viable option, despite the obvious appeal of a one-stop-shop for complainants.

The first sections of this paper will review how those issues have been addressed as the technology has changed and, with it, how the universal service has been defined, delivered and paid for in differing regulatory contexts. The Government's policy for the provision of a National Broadband Network (NBN), however, significantly alters the technological and...

Do Australians have a right to access a telecommunications service? There are at least two schools of thought: the view that sees universal service as a basic right of citizens, essential for membership in the community, as against the view that sees universal service as an economic good to be delivered in the market, where...