Australian Communications Consumer Action Network

Report

Australian consumer access to digital content

This report examines the major differences between digital media markets in Australia and the US. The researchers created a list of the most popular media titles over the last five years and checked their availability and price with Australian and American digital content providers over...
Report

Midas Touch: consumer implications of the use of smartphone biometric data

Smartphone technology essentially allows us to carry a computer in our pocket, but what happens to all the data that is collected? The consumer implications raised in this report include security versus convenience; legal issues related to privacy and consent; examples of current uses of...
Report

Small business telecommunications service use and experience

New research by Market Clarity has found nearly 29% of small businesses owners are suffering the same customer service and complaint-handling problems experienced by general consumers, even though the vast majority are paying for business-grade services. The study, Small Business Telecommunications Service Use and Experience...
Report

Death and the internet: consumer issues for planning and managing digital legacies

The team of Melbourne University researchers examined licencing policies, terms of use agreements and copyright law, and interviewed a range of people, including funeral directors, religious workers, internet content and service providers, as well as estate planning lawyers. The project identified a range of ownership...
Report

National consumer perceptions survey 2012

This document presents findings from a quantitative investigation into consumer experiences, perceptions and concerns in the communications market.