Organisation

Australian Communications Consumer Action Network

Acronym:
ACCAN

The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak communications consumer organisation representing individuals, small businesses and not-for-profit groups as consumers of communications products and services.

Report

Reducing perceived risk and promoting digital inclusion for older Australians

This report describes the outcomes of stage one of the project, 'Explore and Quantify.' This includes an analysis of 22 exploratory interviews, resulting in 22 video vignettes of older adults’ information and communication technology risk perceptions (March 2021), and findings from a survey of approximately...
Report

Unregulated and segmented dark ads on social media: consumer education and regulatory options

This project develops a model for providing accountability for 'dark ads' on Australia’s most popular social media platform, Facebook. By showing what accountability looks like, the research reminds us just how dramatically the online advertising environment has shifted.
Report

Remote Indigenous communications review

This report was commissioned by ACCAN in June 2020 to undertake a review of programs to support telecommunications and internet access in remote Indigenous communities, and any gaps or outstanding needs identified by community stakeholders.
Report

Youth check-in: exploring young people’s experiences of phone and internet services

For many people, telephone and internet services are vital for work, study, accessing services and keeping connected with family and friends. This report looks at young people’s experiences and issues with accessing and using 'phone and internet services.
Report

Midas Touch: consumer implications of the use of smartphone biometric data

Smartphone technology essentially allows us to carry a computer in our pocket, but what happens to all the data that is collected? The consumer implications raised in this report include security versus convenience; legal issues related to privacy and consent; examples of current uses of...