Organisation

Australian Communications Consumer Action Network

Acronym:
ACCAN

The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak communications consumer organisation representing individuals, small businesses and not-for-profit groups as consumers of communications products and services.

Report

Youth check-in: exploring young people’s experiences of phone and internet services

For many people, telephone and internet services are vital for work, study, accessing services and keeping connected with family and friends. This report looks at young people’s experiences and issues with accessing and using 'phone and internet services.
Report

Midas Touch: consumer implications of the use of smartphone biometric data

Smartphone technology essentially allows us to carry a computer in our pocket, but what happens to all the data that is collected? The consumer implications raised in this report include security versus convenience; legal issues related to privacy and consent; examples of current uses of...
Report

Australian consumer access to digital content

This report examines the major differences between digital media markets in Australia and the US. The researchers created a list of the most popular media titles over the last five years and checked their availability and price with Australian and American digital content providers over...
Report

Connectivity costs: Telecommunications affordability for low income Australians

In this study over 500 Centrelink recipients were surveyed to identify the importance of telecommunications and assess the issues associated with cost. A series of focus groups were also conducted. The research assessed the extent of the communications poverty premium for low-income consumers, including the...
Presentation

ACCAN presentation at CommsDay Summit 2016

ACCAN CEO, Teresa Corbin, presented at the CommsDay Summit 2016 in Sydney on 4 April which brought together telco industry leaders and politicians from across the country to discuss topics including the NBN, fixed and wireless technologies and the market.