While cybersecurity self-help advice is readily available to consumers, most advice is ill-suited to intimate relationship contexts where sharing is common. This study creates a new evidence base to understand everyday consumer smartphone sharing in intimate relationships to improve cybersecurity and technology design for all Australians.

This research summary highlights strong public support for a concessional broadband service. The introduction of this service is supported by 69% of Australians, with support highest among low-income households, those in financial difficulty, retirees and those with disability or health issues.

This research has found that some of the payment options that are offered by telecommunications providers to their customers are not suitable for people in vulnerable circumstances.

This report addresses three topics of interest to the City of Whittlesea for the development of support programs for older adults - aspirations of older adults to adopt technology, barriers preventing older adults from taking up technology, and strategies to support older adults.

As the COVID-19 pandemic has highlighted, digital engagement is crucial for fostering social inclusion for older adults. This report explains the perceived risks that affect older adults the most and outlines co-designed strategies that respond to their lived experiences of information and communication technologies.