Organisation

Australian Communications Consumer Action Network

Report

Australian consumer access to digital content

This report examines the major differences between digital media markets in Australia and the US. The researchers created a list of the most popular media titles over the last five years and checked their availability and price with Australian and American digital content providers over...
Report

Midas Touch: consumer implications of the use of smartphone biometric data

Smartphone technology essentially allows us to carry a computer in our pocket, but what happens to all the data that is collected? The consumer implications raised in this report include security versus convenience; legal issues related to privacy and consent; examples of current uses of...
Report

Small business telecommunications service use and experience

New research by Market Clarity has found nearly 29% of small businesses owners are suffering the same customer service and complaint-handling problems experienced by general consumers, even though the vast majority are paying for business-grade services. The study, Small Business Telecommunications Service Use and Experience...
Report

Death and the internet: consumer issues for planning and managing digital legacies

The team of Melbourne University researchers examined licencing policies, terms of use agreements and copyright law, and interviewed a range of people, including funeral directors, religious workers, internet content and service providers, as well as estate planning lawyers. The project identified a range of ownership...
Report

National consumer perceptions survey 2012

This document presents findings from a quantitative investigation into consumer experiences, perceptions and concerns in the communications market.