This research summary highlights strong public support for a concessional broadband service to help low-income households stay connected during the ongoing cost-of-living crisis. The introduction of a concessional broadband service is supported by 69% with support highest among:

• low-income households (82%)
• those in serious financial difficulty (81%)
• retirees (77%)
• people with disability or long-term health conditions (75%).

With broadband now essential for accessing education, employment, health care, and government services, the findings reinforce calls for government action to ensure no Australian is left offline.