The COVID-19 pandemic highlighted how digital engagement is crucial for fostering social inclusion for older adults. It provides them with the capacity to take up information and communication technologies (ICT) which is critical to their wellbeing and enables them to navigate barriers. This report explores the aspirations and barriers encountered by older adults in the City of Whittlesea and offers strategies to support them in overcoming these barriers.

This report addresses three topics of interest to the City of Whittlesea for the development of support programs for older adults - aspirations of older adults to adopt technology, barriers preventing older adults from taking up technology, and strategies to support older adults.