This report addresses three topics of interest to the City of Whittlesea for the development of support programs for older adults - aspirations of older adults to adopt technology, barriers preventing older adults from taking up technology, and strategies to support older adults.

As the COVID-19 pandemic has highlighted, digital engagement is crucial for fostering social inclusion for older adults. This report explains the perceived risks that affect older adults the most and outlines co-designed strategies that respond to their lived experiences of information and communication technologies.