The project identified a range of ownership and access issues, and found that many online 'assets' are left exposed or stranded after death. The researchers concluded that more Australians should include digital registers in, or with, their wills and these should contain passwords and account locations so that material can then be distributed by the...

A 2013 update of the Guide is now available. The Guide aims to cut through the technical and political debate surrounding the establishment of the National Broadband Network (NBN) by providing accessible, jargon-free information about what the NBN will mean for Australians. Consumers can view a Quick Guide or a more detailed version on the...

New research from the University of Melbourne and Swinburne University has found that 82% of households in the NBN first release site of Brunswick, Victoria, think the NBN is a good idea. The study, Broadbanding Brunswick: High-speed Broadband and Household Media Ecologies, examines the take-up, use and implications of high-speed broadband for some of its...

This research report takes a close look at pre-paid calling cards, a product which many consumers rely on - particularly people from non-English speaking backgrounds.

New research by Market Clarity has found nearly 29% of small businesses owners are suffering the same customer service and complaint-handling problems experienced by general consumers, even though the vast majority are paying for business-grade services. The study, Small Business Telecommunications Service Use and Experience, demonstrates that small businesses are readily embracing the digital economy...