This short report by the Footscray Community Legal Centre (FCLC) details the development of a kit of community education materials to introduce refugees and new migrants to their rights as communications consumers in Australia.

Understanding consumer decision-making in telecommunications can help us to determine what steps to take to facilitate better outcomes for consumers. This is important for three primary reasons. First, there are many indicators that the market is not working for consumers and that they face challenges, detriment, and confusion as they decide what products to buy...

This Australian Communications Consumer Action Network (ACCAN) and Deakin University report helps to increase the understanding of consumer decision-making in telecommunications, which can help us to determine what steps to take to facilitate better outcomes for consumers. This is important for three primary reasons. First, there are many indicators that the market is not working...

This short report details the development of the Newell Network website www.newell.org.au, a project led by Novita Children’s Services with a number of active partners. The aim of the website is to establish a community-based space that empowers individuals with complex communication needs and support organisations to add information on available solutions and to receive...

This report outlines the reasons for the low level of internet take-up, and considers the future prospects for ‘home internet’ in these communities, that is, the use of computers and internet access in the home. The report documents the circumstances and experiences of 3 remote Indigenous communities in central Australia: Kwale Kwale, Imangara and Mungalawurru...