Phones and the internet: your rights in Australia

A community education program for refugees and new migrants
Human rights Internet Communities Social isolation Australia

This short report by the Footscray Community Legal Centre (FCLC) details the development of a kit of community education materials to introduce refugees and new migrants to their rights as communications consumers in Australia. The project was funded under the 2011 round of the Australian Communications Consumer Action Network (ACCAN) Grants Scheme.
FCLC produced a DVD containing PowerPoint lesson plans using photographs and simple explanations. The lessons, designed to be delivered in workshops, contain an introduction to concepts such as pre-paid and post-paid mobiles, internet data usage and what to consider when signing up to a new service.

Feedback from community educators and participants has been positive, including an overall recognition that the materials avoid complexity by using photos and easily understood concepts. This is encouraging, as most settlement agencies stress that training materials need to recognise their clients’ limited English language and numeracy skills.

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