New research shows high mobile and smart phone ownership among people experiencing homelessness, but staying connected is a struggle. Overview This project set out to research how a group of consumers – people experiencing homelessness – access and use mobile phones and the Internet (covering fixed and wireless Internet sources). The aim was to provide...

Drawing on the grassroots professional experiences of financial counsellors as well as focus group interviews with consumers, this report outlines how the telecommunications industry's hardship policies and practices compare with those of the banking, energy and water industries.

This report presents the findings of a research project which assessed the social impact of the Warrnambool exchange fire. The fire occurred on 22 November 2012, and caused a telecommunications outage that lasted for about 20 days.

This report discusses the options available for training seniors to use computing technology by examining available computer literacy training being offered by ASCCA member clubs, and provides advice to computer trainers and students for efficient computer training.

This report outlines the major policy and legal issues on mobile phone ownership for children and young people.