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Organisation
Financial Counselling Australia
Report
It’s credit, it’s causing harm and it needs better safeguards
Financial counsellors are reporting that more and more clients have Buy Now, Pay Later (BNPL) debt and that this is causing financial hardship. The aim of this survey was to understand the extent of the issues, particularly given the broader context, as BNPL is now...
Report
Hardship policies in practice: a comparative study
Drawing on the grassroots professional experiences of financial counsellors as well as focus group interviews with consumers, this report outlines how the telecommunications industry's hardship policies and practices compare with those of the banking, energy and water industries.