The Another Barrier? report provides a snapshot of the challenges faced by not-for-profit organisations and the people they support in the Northern Rivers region of NSW. As Australia moves into the era of the digital economy and the National Broadband Network (NBN), not-for profits are increasingly finding themselves as brokers of phone and internet access...

ACCAN believes the Telecommunications Industry Ombudsman (TIO) is constrained by its current governance structure and limited resources to truly reach its potential. The TIO needs to modernise and come into line with other industries, most notably to meet the benchmark set by the Financial Ombudsman Service. ACCAN has consulted widely with the consumer community to...

The Footscray Legal Community Centre (FCLC), together with ACCAN, has released this report that documents the experiences of 16 new Australian migrants and finds that this already disadvantaged and highly vulnerable group are not being well served or protected in the communications market.

Fair Go: Complaint Resolution for Digital Australia, is an Occasional Paper commissioned by ACCAN to broaden and stimulate debate regarding external complaints resolution schemes. The paper is written by John Wood, former Deputy Commonwealth Ombudsman and expert in consumer affairs. Fair Go: Complaint Resolution for Digital Australia offers insights into challenges faced at a time...

From workshops with members of the Deaf community, consultation with experts, and literature research, the WA Deaf Society, supported by a grant from ACCAN, created accessible videos showing people how to avoid romance scams, lottery scams, credit card scams, and other scams on the Internet and produced a short report. Click to see the projects...