This research has found that some of the payment options that are offered by telecommunications providers to their customers are not suitable for people in vulnerable circumstances.

Despite existing financial assistance for almost three million households, many people in Australia still cannot afford to pay for the energy they need. This report looks at what is required to deliver effective energy concessions, summarises the research findings, and makes a series of recommendations.

In order to understand and engage with the SDA decision-making and appeals process, the Housing Hub and the Public Interest Advocacy Centre commenced a collaborative project in mid-2021, providing legal help to participants seeking reviews of NDIA decisions about SDA funding at the Administrative Appeals Tribunal. This report presents early findings from the project.

The PIAC’s Mental Health and Insurance Project has been tackling systemic problems in the way insurers design, price and offer policies and assess claims to the detriment of people with past or current mental health conditions. This report outlines the progress that has been made in the areas of travel insurance and life insurance, as...

This report examines the experiences of people sleeping rough and their interactions with police in Sydney. It is based on structured interviews with people sleeping rough and service providers and is designed to better understand how police powers impact on the lives of people experiencing primary homelessness.