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In the past year, NDIS participants and providers have seen an increasing number of people who requested SDA funding from the National Disability Insurance Agency (NDIA) receive decisions that do not align with their needs and preferences. Agency decisions have become inconsistent with the NDIA’s guidelines and previous funding decisions for participants with similar functional capacity and support needs.

The resulting uncertainty around eligibility criteria and opaque administrative processes causes stress and frustration for participants, their family and friends, and providers. In order to understand and engage with the SDA decision-making and appeals process, the Housing Hub and the Public Interest Advocacy Centre (PIAC) commenced a collaborative project in mid-2021, providing legal help to participants seeking reviews of NDIA decisions about SDA funding at the Administrative Appeals Tribunal. This report presents early findings from this project, with the aims of:

  1. Documenting decisions and processing times for requests for SDA funding made by participants to the NDIA, based on Housing Hub data
  2. Exploring systemic problems within the NDIA’s decision-making process that PIAC has identified during the project, and proposing solutions. 
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